Refund policy

We want to make your shopping experience as smooth as possible. Please read our Return, 
Refund & Exchange Policy carefully before placing your order. 

Returns
 
You may request a return within 5 days from the date of delivery.
 
To be eligible for a return, the product must: 

● Be unused and unworn. 
● Have all original tags attached. 
● Be returned in its original packaging. 
● Be accompanied by the order details or proof of purchase. 

All online purchases must be returned through our designated return process. Once your return 
request is approved, we will provide you with the necessary instructions for collection or shipment.
 
A handling charge of ₹100 will be applicable to return orders. You may opt for an exchange,where applicable, to avoid the return handling charge. 

Exchanges
 
Exchange requests must be raised within 5 days of delivery.
 
Exchanges are subject to product and size availability. If the requested product or size is unavailable, our team will inform you about the available options. 

There is no additional handling charge for eligible exchange orders. 

If the replacement product is of a lower value, the difference may be issued as a gift voucher/store credit, as applicable. 

Partially Paid Orders 

For orders where a partial payment has been made in advance, if the order is not received by the customer and is returned to us, the eligible prepaid amount will be refunded. 

If the customer wishes to have the order shipped again, shipping charges must be paid again before redispatch.
 
Redispatch of the order will also be subject to product availability. 

Refunds 

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund. 

For approved returns, the eligible refund will be processed to the original source of payment. 
For COD orders, the refund will be processed to the bank account details provided by the 
customer. 
Please allow up to 30 working days for an approved refund to be processed and credited. 

Original shipping charges, handling charges, and other non-refundable charges, if applicable, will not form part of the refund. 

Important 

Returns or exchanges will not be accepted for products that have been used, worn, washed, altered, damaged after delivery, or returned without their original tags/packaging. 

For any assistance regarding returns, exchanges, or refunds, please contact us at: 

Phone: +91 7665056777 
Email: care@clawear.com